Category Sizes (B, C1, C and C+ E)
This five-day course is designed to develop the skills needed to assess driver performance and deliver effective in-vehicle coaching. Delegates will learn to identify faults, provide constructive feedback, and guide drivers toward safer, more efficient road behaviour.
The course is benchmarked at Level 2 of the Regulated Qualifications Framework and certified by Proactive Fleet Intervention Management (PRIM) under self-regulated Fleet Standards. It is also a DVSA-recognised product for HGV driver training.
Interactive classroom presentations are held each day on how to deliver/conduct driver improvement coaching and driving assessments before the practical on-road training takes place.
It includes classroom skills, how to check driving licenses and eyesight, vehicle safety checks, defensive driving techniques, road safety statistics, demonstration and assessment drives, development drives, fault finding, report writing, continuous assessment and development of driving skills.
Fault recognition and rectification
Session management and communication skills
Driver improvement coaching techniques
Defensive driving and safety principles
Highway Code knowledge test
Practical on-road assessment, including reversing and (if applicable) coupling/uncoupling
Report writing and risk scoring
Ongoing observation and feedback techniques
Delegates will also practice:
Checking eyesight and licences
Conducting vehicle safety inspections
Running demonstration and development drives
Assessment is continuous throughout the course and includes formal driving evaluations, coaching simulations, and discussion-based assessments. Delegates must pass all areas to receive certification.
Some elements of this award are assessed via professional discussion or question-and-answer sessions with the instructor and other participants on the course. These will help the delegate demonstrate their understanding of the required skills and competencies.
Delegates will be observed delivering driver assessments for other participants on the course or the instructor role-playing an occupational driver.
An assessment overview report and certification containing a risk score will be issued on completion. All assessments must be passed to achieve certification. This report will include recommendations covering any points raised in training to ensure the delegate can review and improve their assessment and coaching techniques.
Certification valid for three years
Ongoing qualification maintenance requires:
Annual on-job audit
Annual PRIM CPD course (3.5 hrs online)
CPD topics include:
Eco-driving and fuels of the future
Speed awareness and defensive driving
Coaching and assessment refresher